FAQs

Do Metlam sell direct to the public/end user?

Unfortunately no, as a manufacturer we do not sell directly to consumers and end users, if you contact your state manager or our customer service team we will happily put you in touch with a distributor in your area.

What grade of stainless steel are Metlam products made of?

All Metlam Stainless steel products are made using the highest quality 304 grade stainless steel.

I have a large job that is being specified with Metlam products, am I able to obtain a quote?

Certainly, send through all of the details to your State/Territory contact or to our Estimating department and we will be able to advise if we are able to offer you pricing.

Do Metlam supply the paper and soap for the dispensers?

Unfortunately no, we do not sell any consumables for our dispensers but we are happy to offer advice on suitable products.

Does your product comply with the AS1428 disability standard?

When installed correctly as per the supplied installation guides, yes our products which are advertised as being accessible compliant do meet the AS1428.1-2009 standard.

Some of your toilet signs have LH or RH on them, what does this mean? Which one do I need?

These signs are used for accessible bathrooms and they denote the direction of transfer onto the toilet. The easiest way to decide which sign you need is to imagine you are seated on the toilet in the accessible bathroom in question and take note of which side the grab rail beside you is on. Generally a right hand transfer grab rail requires a right hand sign and vice versa.

How do I determine whether I need a Left or Right Hand Hinge?

What is the difference between Ambulant and Accessible facilities?

Ambulant toilets are specifically designed for those with ambulant disabilities that do not require the extra space that is provided by Accessible toilets. Primarily, they are for those that do not require the use of a wheelchair, for example, those with sensory loss, arthritis or require the use of a walking frame.

 

Accessible toilets are specifically designed to provide enough space to accommodate wheelchair access and assistance when transferring from wheelchair to toilet. Accessible toilets include features such as lower mirrors and washbasins, contrasting toilet seat colour, grab rails and braille signage.